ACCOUNT MANAGEMENT
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ACCOUNT MANAGEMENT
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Crawford & Company offers a tailored approach that responds to any size of
business/industry.
At the heart of this approach is effective account management and teamwork that is
directed at early resolution of claims and business recovery.
Whether you require a bundled approach or a service aimed at a specific industry we can
develop a solution to suit you and a delicated team that responds quickly and efficiently.
For straightforward claims, we realize a business needs to make swift decisions
and re-establish normal trading as quickly as possible.
We have created a process that enables this, while ensuring a thorough investigation
takes places when and where it is needed.
A clear and focused enquiry into quantum using the full resources of the group,
including our accountants, engineers and other specialists.
Deployment of specialist in-house expertise in the investigation of pollution, environmental
risks, structural collapses, mechanical breakdown and food chain losses.
A legal library is available to enable valuation of quantum and production of case law
analysis. Utilizing data stored on CD-Rom we can provide case studies, fact sheets and
briefing notes.
Managing Litigation
Our aim is to avoid litigation wherever possible and appropriate. In those cases where
litigation is required we provide expert witnesses from across the business and work
with appointed solicitors to manage the process to your best advantage.
Services available include: employers' liability small claims; employers' liability;
personal injury; public liability; motor liability; product liability; professional indemnity.
A Skilled Response
Crawford & Company personnel have the skills and experience to assist companies,
insurers and brokers with all aspects of claims handling and management, together with
disaster and recovery management plus risk and loss control.
Crawford & Company believe that the service we provide should be adapted to suit your
business and not ours.
Using account managers we design a service around the Insured's and Insurers
requirements. We help you plan in advance how claims will be handled and incidents will
be resolved.
We manage the details for you so that you and the Insured can get on with their business.
Some of the key features include: dedicated account teams; team working; pre-validation
of claims and policy cover; recoveries identified and monitored; a defined approach to
information gathering and claims settlement.
With dedicated personnel we provide a network that is geared to local and an international
service. Whether it is a straightforward theft claim or a major loss we have the
breadth of skills to respond appropriately and promptly.
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